Last updated: 15 August 2026
Who is responsible for your information?
Chimney Repair Willesden London is the trading name responsible for personal information described in this policy. Our contact address is Strode Rd, London NW10 2NH. Privacy enquiries can be submitted through the website contact form or sent to this postal address.
Information we collect
We may collect your name, email address, telephone number, property postcode, service requested, message, photographs you choose to provide, quotation and appointment details, correspondence, invoices and payment records. Our hosting provider may also process technical security logs such as IP address, browser type, requested page and timestamp. If you accept optional cookies, Google Ads and Microsoft Clarity may process device, browser, page, referral, approximate location and interaction information.
How we obtain information
Most information is provided directly by you through the website form, email, telephone or during an inspection. Optional measurement information is collected through Google and Microsoft technology only after your consent choice permits it. Information may also be supplied by a joint owner, landlord, managing agent or another person acting with appropriate authority.
Why we use it and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Responding to an enquiry and preparing a quotation | Steps requested before entering a contract; legitimate interests in managing enquiries |
| Arranging and delivering agreed services | Performance of a contract |
| Invoicing, accounting and legal records | Contract and legal obligation |
| Safety, fraud prevention and website security | Legitimate interests and, where applicable, legal obligation |
| Handling complaints or legal claims | Contract, legitimate interests and legal obligation |
| Advertising measurement and website experience analysis | Consent |
We do not use website enquiries for unrelated marketing without an appropriate lawful basis.
Form submissions, advertising and service providers
Website forms are processed by Formspree and delivered to the business mailbox. When optional cookies are accepted, Google processes advertising-measurement data and Microsoft processes website-interaction data through Clarity. Hosting, email, accounting and IT providers may process limited information where necessary to provide their services. Information may be shared with an approved specialist or subcontractor where this is necessary for the requested work and the arrangement is explained to you. We may also disclose information where required by law, insurers, professional advisers or a court.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal transfer mechanism and safeguards recognised under UK data protection law. The privacy information published by Formspree, Google and Microsoft describes their respective processing arrangements.
How long we keep information
Routine enquiries that do not become contracted work are normally retained for up to 24 months. Contract, invoice and accounting records may be retained for up to six years after the relevant transaction. Complaint, insurance or legal records may be kept for longer where reasonably required. Information is deleted or anonymised when it is no longer needed.
Security
We use access controls, HTTPS, restricted mailboxes and reputable service providers to reduce unauthorised access, alteration or loss. No internet service can guarantee absolute security, so please do not send unnecessary sensitive information through the enquiry form.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to certain processing, and receive information in a portable format. You can also complain to the Information Commissioner’s Office. Contact us first if you would like us to address a concern.
Cookies and external websites
Google Ads and Microsoft Clarity are optional and controlled through the website’s consent choice. See our cookie policy to review or change preferences. Links to external websites are provided for reference; their operators are responsible for their own privacy practices.
Policy changes
We review this policy when services, providers or legal requirements change. The current version and revision date will remain available on this page.